Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between you and us. It describes your responsibilities as a user, the basic eligibility and verification steps we require, how promotions and payments are handled, and the steps we take to resolve disagreements. By using the site you agree to follow these terms alongside any specific rules that apply to individual services or promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must provide accurate information when registering and update your details if they change. We may require identity and address verification before allowing deposits, withdrawals or certain account actions. If you suspect unauthorised access you must notify us immediately.

Verification and account security

We reserve the right to request documents to verify identity, address and payment methods. Verification checks may affect processing times for withdrawals. We may suspend access to parts of the account while verification or security reviews are in progress.

Eligibility requirements

You must be of legal age to participate and must not be excluded by local law or by our restricted list. Only one account is permitted per person unless otherwise agreed. Accounts opened using false information or multiple accounts for the same person may be closed and funds withheld pending investigation.

Acceptable platform use

Use of the platform must comply with these terms and with any applicable laws. Prohibited behaviour includes fraud, collusion, use of automated bots, money laundering and attempts to circumvent limits or bonus conditions. We may monitor player activity for irregular play and take action where necessary, including withholding winnings and closing accounts.

General bonus and promotion rules

Promotions are offered subject to specific terms displayed with each offer. General rules include eligibility criteria, contribution rates of games to wagering, maximum bet limits while a bonus is active and exclusion of certain payment methods from promotional eligibility. We may cancel or reclaim bonuses where we suspect abuse or breach of the promotion terms.

Deposits and withdrawals

Payment methods, minimum and maximum amounts and processing times are shown in the cashier. We process withdrawals in line with our verification and anti-fraud checks; these checks may delay payments. We do not guarantee timings from third-party payment providers. Where required, withdrawal requests may be paid back to the original deposit method before alternative methods are offered.

Dispute resolution

If you have a dispute you should contact our support team in the first instance. We will investigate and respond in writing. If a resolution cannot be reached directly we may offer mediation or follow any dispute procedure set out in the specific service terms. Neither party may bring a claim in formal proceedings while an internal dispute process is underway, except where urgent relief is required.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by email or site notice. Continued use of the platform after notice constitutes acceptance of the updated terms. If you do not accept changes you should stop using the service and close your account in accordance with the account closure process.